Privacy Policy

Version: 1.0 Effective date: 2 September 2026 Last updated: 2 September 2026

1. Introduction

DigitalHub respects your privacy and is committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how DigitalHub (“DigitalHub,” “we,” “us,” or “our”) collects, uses, stores, processes, and shares information when you:

• Visit or use the DigitalHub website or supported applications
• Create or manage an account
• Use AI-powered services
• Purchase digital products, subscriptions, vouchers, or gaming top-ups
• Add funds to or use an eligible wallet or DigitalHub Credits
• Contact customer support
• Participate in promotions, rewards, or other platform activities

By using DigitalHub, you acknowledge that your information will be handled as described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with DigitalHub.

2.1 Account and Identity Information

We may collect:

• Full name
• Email address
• Mobile number
• Username or account identifier
• Country, language, currency, and timezone
• Profile information
• Account verification information
• Login and authentication records

We may request additional information when required for payment verification, fraud prevention, account recovery, withdrawals, regulatory compliance, or customer support.

2.2 Order and Fulfillment Information

When you purchase or request a service, we may collect:

• Product or service selected
• Order number and transaction reference
• Recipient or account information required for delivery
• Game ID, player ID, server, region, or similar identifiers
• Subscription or voucher delivery details
• Order instructions and customer-provided notes
• Fulfillment status and delivery records
• Support messages related to the order

You are responsible for ensuring that fulfillment information is correct and that you are authorized to provide it.

2.3 Wallet, Credit, and Transaction Information

We may maintain records relating to:

• Wallet deposits and balances
• DigitalHub Credit purchases and usage
• Gifts, bonuses, promotional credits, and adjustments
• Payments, refunds, reversals, and withdrawals
• Transaction dates, amounts, currencies, and statuses
• Administrative approvals and audit history

These records may be retained to maintain an accurate and auditable financial history, resolve disputes, prevent misuse, and satisfy legal or accounting requirements.

2.4 Payment Information

Payments may be processed by third-party payment gateways, banks, mobile financial services, card networks, or other financial institutions.

DigitalHub may receive:

• Payment status
• Transaction identifier
• Payment method type
• Paid amount and currency
• Limited payer or account details
• Verification, failure, refund, or dispute information

DigitalHub does not normally receive or store your complete card number, CVV, payment PIN, mobile financial service PIN, or online banking password.

Never provide your password, OTP, payment PIN, CVV, or complete card details to DigitalHub support personnel.

2.5 AI Service Information

When you use an AI-powered feature, we may collect and process:

• Prompts and instructions
• Uploaded text, images, audio, video, documents, or other files
• Generated responses and outputs
• Selected model and service settings
• Token, credit, duration, resolution, and usage information
• Safety classifications and moderation results
• Error logs, provider responses, and processing status
• Feedback you provide about an output

Information submitted to an AI service may be sent to the selected third-party AI provider for processing.

Do not submit passwords, OTPs, financial credentials, confidential business information, medical records, government identification documents, intimate material, or other sensitive information unless the feature expressly requires it and you are authorized to provide it.

AI requests may be reviewed through automated safety systems and, where reasonably necessary, by authorized personnel for support, abuse prevention, security, or quality investigation.

2.6 Communications and Support Information

When you contact us, we may collect:

• Your messages and attachments
• Support tickets and complaint history
• Call, email, or chat records
• Identity or transaction verification information
• Feedback, reviews, and survey responses

Support communications may be retained to resolve requests, train authorized support personnel, prevent fraud, and improve our services.

2.7 Technical and Usage Information

We may automatically collect:

• IP address
• Browser and device type
• Operating system
• Device identifiers
• Language and timezone
• Referring and visited pages
• Login time and session activity
• Clicks, searches, and feature usage
• Error, diagnostic, security, and performance logs
• Approximate location derived from IP address

We may also collect precise location only when a relevant feature requires it and you grant the necessary device or browser permission.

3. Cookies and Similar Technologies

DigitalHub may use cookies, local storage, pixels, and similar technologies to:

• Keep you signed in
• Remember your preferences
• Maintain your cart and session
• Protect accounts and prevent fraud
• Measure website performance
• Understand how features are used
• Improve marketing and user experience

Some cookies are essential for the platform to operate. Where applicable, you may control non-essential cookies through available consent settings or your browser.

Blocking essential cookies may prevent certain platform features from working correctly.

4. How We Use Information

We may use collected information to:

• Create, authenticate, and secure accounts
• Process payments, wallet activities, and DigitalHub Credits
• Accept, verify, fulfill, and track orders
• Deliver AI-powered services
• Calculate service usage and applicable credit charges
• Provide customer support
• Send order, payment, security, and service notifications
• Detect fraud, abuse, unauthorized access, and prohibited activity
• Enforce our policies and protect users
• Investigate failures, disputes, refunds, and complaints
• Maintain accounting, audit, and transaction records
• Improve platform performance, accessibility, and user experience
• Comply with applicable legal and regulatory obligations
• Send promotional communications where permitted

We will not use your information in a way that is materially inconsistent with this Policy without providing appropriate notice or obtaining consent where required.

5. Legal and Operational Grounds for Processing

Depending on the circumstances and applicable law, we process information because:

• It is necessary to provide a requested product or service
• It is necessary to manage our agreement with you
• You have provided consent
• It is necessary to comply with a legal obligation
• It supports our legitimate operational or security interests
• It is necessary to prevent fraud, misuse, or harm
• It is necessary to establish, exercise, or defend legal claims

Where processing is based on consent, you may withdraw that consent, subject to legal and technical limitations. Withdrawal does not invalidate processing performed before consent was withdrawn.

6. How We Share Information

We may share relevant information with:

6.1 AI Providers

Prompts, uploaded content, configuration information, and related technical data may be submitted to the AI provider selected for your request.

The provider’s processing may also be governed by its own terms and privacy policy.

6.2 Payment and Financial Service Providers

We may share information with payment gateways, banks, mobile financial services, card networks, and verification partners to process payments, refunds, disputes, and fraud checks.

6.3 Fulfillment and Product Providers

Order information may be shared with gaming, voucher, subscription, distributor, supplier, reseller, or fulfillment providers when necessary to deliver your purchase.

6.4 Infrastructure and Communication Providers

We may use service providers for:

• Hosting and cloud storage
• Database and security services
• Email, SMS, and notifications
• Analytics and error monitoring
• Customer support
• Content delivery
• Fraud detection
• Identity or transaction verification

Providers receive only the information reasonably necessary to perform their assigned services.

6.5 Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, court order, or lawful request
• Investigate suspected fraud, abuse, or security incidents
• Protect DigitalHub, our customers, providers, or the public
• Enforce our Terms and Conditions or other policies
• Establish, exercise, or defend legal claims
• Respond to an emergency involving potential harm

6.6 Business Reorganization

If DigitalHub is involved in a merger, acquisition, financing, restructuring, or transfer of assets, relevant information may be transferred subject to appropriate confidentiality and legal protections.

DigitalHub does not sell your personal information as a standalone product.

7. International Processing

Some AI providers, hosting providers, payment partners, or other service providers may process information outside your country.

Privacy and data protection rules in those locations may differ from those in Bangladesh. Where reasonably available, we use appropriate contractual, organizational, and security measures when working with service providers.

By requesting a service that depends on an international provider, you understand that the necessary information may be processed in other countries.

8. Data Retention

We retain information only for as long as reasonably necessary for purposes including:

• Providing and improving services
• Maintaining account and order history
• Keeping accurate wallet, payment, credit, and audit records
• Handling complaints, disputes, refunds, and chargebacks
• Preventing fraud and repeated abuse
• Meeting accounting, tax, legal, and regulatory obligations
• Establishing or defending legal claims

Retention periods differ depending on the type of information and applicable requirements.

Deleting an account does not always result in immediate deletion of every record. Transaction, audit, security, dispute, and compliance records may be retained where reasonably necessary or legally required.

When information is no longer required, we may delete, anonymize, or securely isolate it.

9. Data Security

We use reasonable technical and organizational safeguards intended to protect information from unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include:

• Encrypted connections
• Access controls and authentication
• Administrative permissions
• Activity and audit logs
• Secure credential handling
• Monitoring and abuse prevention
• Backup and recovery controls

No online platform or storage system can guarantee complete security. You are responsible for protecting your password, devices, email account, mobile number, and authentication credentials.

Notify DigitalHub immediately if you suspect unauthorized access to your account.

10. Your Privacy Choices and Rights

Subject to applicable law, verification requirements, and legitimate retention obligations, you may request to:

• Access certain personal information we hold about you
• Correct inaccurate or incomplete information
• Delete eligible personal information
• Withdraw consent for optional processing
• Object to or restrict certain processing
• Opt out of promotional communications
• Receive information about how your data is processed
• Close your DigitalHub account

Some requests may be limited where information must be retained for payments, accounting, security, fraud prevention, dispute resolution, or legal compliance.

We may need to verify your identity before processing a privacy request.

You can unsubscribe from promotional messages using an available unsubscribe method. Essential account, payment, order, policy, and security communications may still be sent.

11. Information About Other People

If you submit information belonging to another person, you confirm that:

• You are authorized to provide it
• The information is accurate
• Its use is lawful
• You have provided any notice or obtained any consent required

Do not upload another person’s private, confidential, copyrighted, intimate, biometric, or identification information without appropriate authorization.

12. Children’s Privacy

DigitalHub is not intended for children who cannot legally consent to the relevant service or enter into a binding agreement.

Customers below the applicable age of legal capacity must use DigitalHub only with the involvement and permission of a parent or lawful guardian.

We do not knowingly request unnecessary personal information from children. If you believe a child has provided personal information without appropriate authorization, contact us so we can review the matter.

Certain AI services, games, subscriptions, or digital products may have separate age restrictions imposed by their providers.

13. Automated Safety and Fraud Decisions

DigitalHub may use automated tools to identify:

• Suspicious payments
• Account takeover attempts
• Prohibited AI requests
• Abusive behavior
• Duplicate or unusual transactions
• Potential fraud or policy violations

An order, withdrawal, payment, or AI request may be paused, rejected, or referred for manual review based on these checks.

Where appropriate, you may contact support to request clarification or review.

14. Third-Party Links and Services

DigitalHub may contain links to or integrations with third-party services.

We do not control the independent privacy practices, security, availability, or content of those services. You should review the relevant third party’s privacy policy before providing information or using its services.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• New products or features
• Provider or processing changes
• Security improvements
• Legal or regulatory requirements
• Changes to our business operations

The updated version number, effective date, and change description will be displayed when a new version is published.

If a change materially affects how we handle personal information, we may provide additional notice or request renewed acceptance where appropriate.

16. Contact Us

For privacy questions, account requests, or concerns about personal information, contact DigitalHub through the official support or contact channels displayed on our website.

Please provide enough information to help us locate and verify your account. Never send your password, OTP, payment PIN, CVV, or complete card information.

17. Applicable Standards

This Privacy Policy is intended to operate alongside DigitalHub’s Terms and Conditions, AI Service Policy, Fulfillment Policy, Refund Policy, and applicable laws and digital-commerce requirements.

If any part of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.