Terms and Conditions

Version: 1.0 Effective date: 2 September 2026 Last updated: 2 September 2026

1. Introduction

Welcome to DigitalHub.

These Terms and Conditions (“Terms”) form an agreement between you and DigitalHub (“DigitalHub,” “we,” “us,” or “our”) regarding your access to and use of our website, applications, accounts, AI-powered services, wallet features, DigitalHub Credits, gaming top-ups, subscriptions, vouchers, digital products, and related services.

By creating an account, placing an order, making a payment, purchasing or using DigitalHub Credits, or otherwise using the platform, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree, do not use DigitalHub.

2. Related Policies

These Terms should be read together with our:

• Privacy Policy
• AI Service Policy
• Fulfillment Policy
• Refund Policy
• Product-specific terms and instructions
• Promotional or campaign conditions

If product-specific terms conflict with these general Terms, the product-specific terms will apply to that product, except where prohibited by applicable law.

3. Eligibility

You may use DigitalHub only if:

• You have the legal capacity to enter into a binding agreement
• Your use is permitted under applicable law
• You provide accurate and lawful information
• You comply with these Terms and relevant provider rules

If you are below the applicable age of legal capacity, you may use DigitalHub only with the permission and involvement of a parent or lawful guardian.

Certain AI services, games, subscriptions, or digital products may have additional age, country, account, or eligibility requirements.

4. Account Registration and Security

You may need an account to use certain services.

You agree to:

• Provide accurate, current, and complete information
• Keep your account information updated
• Protect your password, email, mobile number, device, and authentication credentials
• Accept responsibility for activity performed through your account
• Notify us promptly if you suspect unauthorized access
• Use only accounts and payment methods you are authorized to use

You must not share your password, OTP, payment PIN, CVV, or other security credentials with anyone, including anyone claiming to represent DigitalHub.

We may request verification before processing payments, orders, refunds, withdrawals, account changes, or security-sensitive requests.

5. Platform Services

DigitalHub may provide access to:

• AI text, image, video, audio, document, or creative services
• DigitalHub Credits and eligible wallet features
• Gaming top-ups and related digital items
• Subscription products and account-based services
• Gift cards, vouchers, codes, and licenses
• Digital downloads and other virtual products
• Automated and manually processed fulfillment
• Customer support and transaction management

The availability, price, provider, delivery method, limits, features, and eligibility of a service may change.

Displaying a product does not guarantee that it is currently available or that an order will be accepted.

6. Product Information

We try to display accurate product descriptions, prices, estimated delivery times, regions, denominations, requirements, and restrictions.

However:

• Information supplied by a third-party provider may change
• Images may be illustrative
• Provider names or product packaging may change
• Availability may change without notice
• Minor typographical or technical errors may occur

You must review the product description and provide the correct account, player ID, server, region, email, mobile number, or other required delivery information before confirming an order.

7. Prices, Fees, and Currency

Prices may depend on:

• Product or service type
• Country and currency
• Provider cost
• Exchange rate
• Taxes or regulatory charges
• Payment processing charges
• Model usage and output settings
• Demand, stock, or supplier availability
• Promotional eligibility

The final amount displayed at checkout is the amount applicable to that transaction, unless an obvious pricing or technical error occurred.

Your bank, card issuer, mobile financial service, or payment provider may impose additional charges outside DigitalHub’s control.

We may correct an obvious pricing error and cancel or adjust an affected unfulfilled order. If payment has already been confirmed, the eligible amount will be refunded or credited according to the Refund Policy and available payment method.

8. Payments

Payments may be processed through supported third-party payment gateways and financial service providers.

An order is not considered paid solely because:

• Your account shows a deduction
• You received a message from a payment provider
• A transaction is shown as pending
• You submitted a payment reference

Payment must be successfully received and verified by DigitalHub or its payment partner.

A transaction may be held for verification if it appears incomplete, duplicated, unusual, disputed, unauthorized, or potentially fraudulent.

You must not:

• Use a stolen or unauthorized payment method
• Submit false payment evidence
• Manipulate payment callbacks or transaction references
• Initiate an improper chargeback after receiving a product or service
• Use DigitalHub for money laundering or unlawful fund transfers

9. Wallet Balance

Where enabled, DigitalHub may provide a customer wallet for eligible payments, refunds, gifts, bonuses, adjustments, or other approved transactions.

Wallet activity may include:

• Deposits
• Purchases
• Refunds
• Gifts and bonuses
• Administrative adjustments
• Reversals
• Eligible withdrawals

Every eligible wallet movement is recorded in the platform’s transaction ledger.

Wallet funds:

• May be subject to verification and transaction limits
• May not be transferable between users unless expressly enabled
• May be restricted to purchases on DigitalHub
• Do not earn interest
• Are not a bank deposit
• Must not be used for unlawful financial activity

A displayed balance may be corrected if it resulted from an error, duplicated transaction, reversed payment, fraud, unauthorized adjustment, or system malfunction. Relevant ledger and audit records will be preserved.

10. Withdrawals

Withdrawal functionality may be available only to eligible users, balances, countries, or approved business arrangements.

The availability of a withdrawal interface does not guarantee that every balance is withdrawable.

Withdrawals may be subject to:

• Identity or account verification
• Minimum and maximum limits
• Processing fees
• Source-of-funds review
• Manual approval
• Holding periods
• Fraud and security screening
• Supported payment channels
• Applicable law and provider restrictions

DigitalHub Credits, promotional credits, gifts, cashback, rewards, or bonuses are not withdrawable unless expressly stated otherwise.

11. DigitalHub Credits

DigitalHub Credits are internal platform usage units used for eligible AI and digital services.

DigitalHub Credits:

• Are not cryptocurrency
• Are not electronic money
• Are not a bank deposit
• Do not earn interest
• Have no value outside DigitalHub
• Cannot normally be exchanged for cash
• Cannot be transferred unless expressly enabled
• May have usage restrictions or an expiration date

The number of credits required for a service may depend on the AI model, tokens, input, output, resolution, duration, quality, provider pricing, or technical processing required.

Before starting a request, you are responsible for reviewing the estimated or displayed credit cost.

A final charge may differ from an estimate where usage depends on the actual generated output, processing duration, provider response, or selected settings. Any such calculation will be recorded in the applicable usage history.

12. Gifts, Bonuses, and Promotional Credits

DigitalHub may issue gifts, bonuses, rewards, coupons, or promotional credits.

Unless expressly stated otherwise, they:

• Cannot be withdrawn as cash
• Cannot be transferred
• May expire
• May be limited to selected services
• May be revoked if issued through error, fraud, abuse, or policy violation
• Have no value outside DigitalHub

Promotional conditions displayed for a campaign form part of these Terms.

13. AI Services

DigitalHub may provide access to AI models operated by third-party providers.

When using an AI service, you understand that:

• Your prompt or uploaded content may be sent to the selected provider
• AI output may be inaccurate, incomplete, biased, unexpected, or unsuitable
• The same prompt may produce different results
• A request may fail or be blocked by safety systems
• Processing time and provider availability are not guaranteed
• Generated material may require human review and editing
• DigitalHub does not guarantee that output is unique or free from third-party claims

AI output must not be treated as a substitute for qualified medical, legal, financial, safety, or other professional advice.

You are responsible for reviewing the output and deciding whether it is lawful and appropriate to use.

Additional requirements are described in our AI Service Policy.

14. User Content and Instructions

“User Content” includes prompts, text, images, audio, video, documents, files, feedback, and other material you submit.

You retain any rights you lawfully hold in your User Content.

You grant DigitalHub and its necessary service providers a limited right to host, transmit, process, reproduce, and technically modify User Content only as reasonably required to:

• Provide the requested service
• Generate or deliver output
• Maintain security and prevent abuse
• Investigate errors and support requests
• Comply with applicable law

You confirm that you have all permissions necessary to submit and process the User Content.

You must not submit content that unlawfully violates another person’s privacy, confidentiality, copyright, trademark, publicity, or other rights.

15. Digital Fulfillment

Orders may be fulfilled:

• Automatically
• Manually by DigitalHub
• Through a supplier or distributor
• Through a third-party provider
• After customer information or verification is received

Possible order statuses include:

• Payment Pending
• Payment Confirmed
• Processing
• Awaiting Customer Information
• Manual Review
• Fulfilled
• Failed
• Cancelled
• Refunded

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated.

Fulfillment may be delayed because of provider outages, stock limitations, incorrect information, payment verification, security checks, regional restrictions, publisher maintenance, or other circumstances.

Please review our Fulfillment Policy for more information.

16. Customer Information Errors

You are responsible for providing correct fulfillment information.

Examples include:

• Game or player ID
• Server, region, or platform
• Email address or mobile number
• Subscription account
• Product variation
• Voucher denomination
• AI model and output settings

Digital products are often irreversible once delivered or credited. DigitalHub may be unable to recover or refund a product delivered to the account or identifier you provided.

If you notice an error, contact support immediately. We may attempt to stop fulfillment, but we cannot guarantee that cancellation will still be possible.

17. Cancellations and Refunds

Refund eligibility depends on the product, payment status, fulfillment stage, provider response, and reason for the request.

A refund may be considered when:

• DigitalHub cannot fulfill the order
• Payment is confirmed but no eligible service is delivered
• A verified duplicate payment occurred
• A technical failure consumed credits without producing a usable result
• The product received materially differs from the confirmed order
• A refund is otherwise required by applicable law

A refund will not normally be available when:

• A digital code has been revealed or delivered
• A top-up was sent to the identifier supplied by the customer
• A subscription or digital service has been activated
• A download was accessed
• AI processing was successfully performed
• The customer changed their mind after fulfillment began
• Incorrect information was supplied by the customer
• The customer violated these Terms or provider rules
• A promotional or bonus balance expired

Nothing in these Terms removes any non-excludable rights available under applicable law.

The complete eligibility and processing rules are described in our Refund Policy.

18. Subscriptions and Recurring Services

Some services may operate for a fixed period or renew automatically.

Before purchasing, review:

• Subscription duration
• Renewal method
• Device or account limits
• Country or regional restrictions
• Provider requirements
• Cancellation conditions
• Replacement or warranty terms

DigitalHub does not guarantee permanent access to a third-party subscription after its stated service or warranty period.

If automatic renewal is enabled, you authorize the applicable recurring charge until cancellation takes effect.

19. Third-Party Providers

DigitalHub may rely on AI providers, payment gateways, game publishers, subscription providers, distributors, suppliers, hosting services, and communication providers.

Third-party services may:

• Become temporarily unavailable
• Change their prices or rules
• Reject a request
• Restrict a country or account
• Modify or discontinue a product
• Experience delays or technical failures

DigitalHub does not control every action of an independent third party. However, we will review eligible customer issues based on our policies, provider records, and applicable law.

Third-party names, logos, and trademarks belong to their respective owners. Their appearance on DigitalHub does not automatically indicate an official partnership or endorsement.

20. Acceptable Use

You must use DigitalHub lawfully and responsibly.

You must not:

• Commit fraud, impersonation, theft, or deception
• Access another person’s account without permission
• Bypass security, usage, geographic, or payment controls
• Exploit bugs, pricing errors, credits, promotions, or refunds
• Interfere with the platform or introduce malicious code
• Scrape, overload, reverse engineer, or attack our systems
• Resell products or services where resale is prohibited
• Violate third-party provider rules
• Use AI services for unlawful, abusive, deceptive, or harmful purposes
• Generate or distribute prohibited sexual, exploitative, violent, hateful, fraudulent, or rights-infringing material
• Submit malware, stolen data, credentials, or unlawfully obtained personal information
• Use the platform for money laundering or unauthorized financial activity

We may block a request, limit functionality, hold an order for review, suspend an account, or report unlawful activity where reasonably necessary.

21. Intellectual Property

DigitalHub’s platform, branding, interface, original text, software, database structure, designs, and other protected materials belong to DigitalHub or its licensors.

You may not copy, reproduce, sell, sublicense, misrepresent, or commercially exploit protected DigitalHub materials without authorization.

Ownership and permitted use of AI-generated output may depend on:

• Applicable law
• Your submitted content
• The selected provider’s terms
• Third-party intellectual property rights
• The nature of the generated output

DigitalHub does not guarantee exclusive ownership or copyright protection for AI-generated content.

22. Account Restriction or Suspension

We may restrict, suspend, or close an account when reasonably necessary because of:

• Fraud or suspected unauthorized activity
• Chargeback abuse
• Security risks
• False or misleading information
• Prohibited content or conduct
• Provider or legal requirements
• Material or repeated violation of these Terms
• Attempts to exploit the platform
• Harm to DigitalHub, customers, or third parties

Where appropriate, we may provide notice or an opportunity to contact support.

Account closure does not remove payment obligations, dispute records, audit history, or other provisions intended to survive termination.

23. Service Availability

We work to keep DigitalHub reliable, but we do not guarantee uninterrupted or error-free service.

The platform may be affected by:

• Maintenance
• Provider downtime
• Internet or hosting failures
• Software defects
• Security incidents
• Payment network interruptions
• Events outside our reasonable control

We may modify, pause, replace, or discontinue a feature where operationally necessary. Where reasonably possible, we will communicate material changes affecting paid services.

24. Disclaimers

To the extent permitted by law, DigitalHub is provided on an “as available” basis.

We do not guarantee:

• Continuous availability
• Instant fulfillment
• Error-free AI output
• A particular business, creative, or financial result
• Permanent availability of a third-party product
• Compatibility with every device or account
• That AI output is unique or free from third-party claims

These disclaimers do not exclude obligations or customer rights that cannot lawfully be excluded.

25. Limitation of Liability

To the extent permitted by applicable law, DigitalHub will not be liable for indirect, incidental, special, or consequential loss arising from:

• Customer-provided information errors
• Improper use of AI output
• Third-party service interruptions
• Unauthorized account access caused by compromised customer credentials
• Loss of expected profit, opportunity, reputation, or data
• Use of a product contrary to its provider’s rules

Where liability cannot be excluded, DigitalHub’s responsibility will be determined according to applicable law and the circumstances of the affected transaction.

Nothing in these Terms limits liability that cannot legally be limited.

26. Indemnity

To the extent permitted by law, you agree to be responsible for claims, losses, or reasonable costs resulting from:

• Your unlawful use of DigitalHub
• User Content you were not authorized to submit
• Your infringement of another person’s rights
• Fraud, abuse, or intentional violation of these Terms

This section does not apply where the claim was caused solely by DigitalHub’s own unlawful conduct.

27. Complaints and Disputes

If you experience a problem, contact DigitalHub through the official support channels and provide:

• Your order or transaction number
• A clear description of the issue
• Relevant non-sensitive evidence
• The resolution you are requesting

Never provide your password, OTP, PIN, CVV, or complete card details.

We will review the available payment, provider, fulfillment, communication, and ledger records.

These Terms are governed by the applicable laws of Bangladesh. Subject to any mandatory consumer rights or dispute process, unresolved disputes will fall under the jurisdiction of the competent courts of Bangladesh.

28. Changes to These Terms

We may update these Terms because of:

• New services or features
• Provider changes
• Security or operational requirements
• Legal or regulatory developments
• Changes to payments, fulfillment, wallets, or AI services

Each published version will display its version number, effective date, and change summary.

For material changes, we may provide additional notice or require you to accept the updated Terms before continuing to use affected services.

Changes will not unfairly alter a completed transaction retroactively.

29. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. No Waiver

If DigitalHub does not immediately enforce a provision, that does not mean we permanently waive the right to enforce it later.

31. Contact Us

For questions about these Terms, an order, payment, wallet transaction, DigitalHub Credits, or account restriction, contact us through the official support channels displayed on the DigitalHub website.

32. Acceptance

By creating an account, placing an order, making a payment, purchasing or using DigitalHub Credits, or continuing to use DigitalHub after being presented with these Terms, you confirm that you have read, understood, and agreed to them.